Fullgrove

Support

Answers to common questions. Anything else: [email protected]

Which files can Fullgrove import?
  • Credit card statement PDFs, including password-protected ones
  • Receipts from the camera, Photos or Files, including long receipts in several photos
  • Taiwan e-invoice QR codes
  • Bank files: CSV, Excel, QIF, OFX, QFX, CAMT.053 and MT940
  • Exports from 11 other ledger apps, such as Moneybook, AndroMoney and YNAB, and MoneyWiz backups
  • Bank text messages, tables or LINE chat exports pasted from the clipboard

Share a file to Fullgrove from any app, or open it from Files. The share sheet only hands the file over; Fullgrove reads it when you open the app.

Where is my statement password stored?

Only in your iPhone's Keychain. It needs Face ID or Touch ID, never leaves the device and is never logged, synced, exported or sent to a model. If your enrolled biometrics change, you enter the password again.

Does Fullgrove log in to my bank?

No. Fullgrove never asks for online banking credentials or your e-invoice carrier verification code. It works from files, notifications and photos you choose to give it.

How do I restore my purchase?

Open the Premium screen in Fullgrove and tap Restore Purchases while signed in to the Apple Account you bought with. The Family plan and Lifetime also reach members of your Family Sharing group.

How does student pricing work?

Verified students receive a one-time offer code for the first year of the Individual yearly plan at the student price. Redeem it with Redeem code on the Premium screen. After the first year it renews at the regular Individual yearly price unless you cancel. Verification opens soon on the Students page.

How do I cancel a subscription?

Open the Settings app, tap your name, then Subscriptions, and choose Fullgrove. Cancel at least 24 hours before the period ends to avoid the next charge.

How do I delete my data?
  • Ledger: delete the app. Your ledger and evidence are stored only on the device. Delete any exports or backups you saved elsewhere.
  • Account: Settings › Account › Delete account.
  • Anonymous usage: turn it off in Settings › Privacy.
How can I see what the app sends?

Settings › Network log lists every host Fullgrove contacted and why. Settings › Privacy › “Exactly what is shared” lists the anonymous events, if you turned them on. The privacy policy has the full list.

How do I contact support?

Write to [email protected] with your app version and iOS version. Please do not send statement passwords or full statements.

Premium members can reach priority support from Settings in the app.